Enhanced contact form does not sen mails anymore

Hi there
I'm using your Enhanced contact form module for years now.
I noticed a few weeks ago that the messages are not sent anymore.


I get an error page with this message : There is an error while trying to get the xml could not find "<response>"
And the last saved messages has this date 04 of september 2023

Thank you for your help

Joomla version : 3.9.24
Contact Enhanced : 3.6.4.2
PHP version : 7.4

Dear Lemiran,

Thank you for reaching out to us for support. I have reviewed your inquiry, and I would like to provide you with some recommendations and address the error you are encountering.

Firstly, I strongly recommend updating both your Contact Enhanced extension and Joomla versions, as they appear to be significantly outdated. Keeping your software up to date ensures that you benefit from the latest features, security enhancements, and bug fixes. Upgrading to the current versions will likely help resolve the issues you are facing.

Regarding the specific error you mentioned, it seems to be related to the Botscout integration. To address this, please follow these steps:

1. Edit the Email form field in your Contact Enhanced extension.
2. Ensure that you have a valid Botscout API key entered under the Email Parameter's tab. This key is required for the integration to function properly.
3. If you are still experiencing the error, try removing the API key altogether. This may resolve the issue.

Please note that it's important to have an active subscription to receive ongoing support and access to new versions of our extension. I noticed that your subscription expired nearly three years ago. While we strive to assist all users to the best of our ability, support and new versions are primarily provided to those with active subscriptions. I encourage you to consider renewing your subscription, as it not only helps us with our continued development efforts but also allows you to benefit from the latest updates and improvements to our extension.

Thank you for bringing these matters to our attention. Upgrading your software versions, ensuring the correct Botscout integration, and considering the renewal of your subscription will contribute to a smoother experience and better functionality. If you have any further questions or require additional assistance, please don't hesitate to let us know.

Best regards,

Hi Douglas!
You are absolutely right.
I will try to do it.

Thank you for your precious help, it worked, by simply deleting the API key