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Multiple files not attached

10 years 11 months ago #14408 by Hisslink
I use the custom field "multiple files" and it works perfect on the frontend, but there is no file attached to the email when it is send and also there are no files in de folder "uploadedfiles". How do I get this to work?
Attachments:

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10 years 11 months ago #14409 by douglas
Dear Hisslink,

1. Are you using the latest versions of Contact Enhanced and Joomla?

2. Do you get the email with the attachment?

3. Keep in mind that emails are only saved if you set Contact Enhanced to save (record) the submitted forms in the Component Options under Contact Form.

Best regards,

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10 years 11 months ago #14485 by Hisslink
Hello,

1. Joomla and all extensions are up to date.
2. No I don't get the attachments, that is the problem I described.
3. The submitted forms are saved, but also without the uploads.

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10 years 11 months ago #14486 by douglas
Dear Hisslink,

1. Is the uploadedfiles writable?
2. Did you change the upload directory?
Please open:
/components/com_contactenhanced/defines.php
Find:
CE_UPLOADED_FILE_PATH
and make sure it points to a valid directory/folder.

3. It does not seem to be a javascript issue, however just to be sure, can you please test in other browsers?


Best regards,

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10 years 11 months ago #14488 by Hisslink
Hello Douglas,

1. Yes, it is set to 777
2. No, didn't change anything -> JPATH_ADMIN_COMPONENT.'uploadedfiles/');
3. Tested it in IE10, Firefox and Chrome, but no result in any case.

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10 years 11 months ago #14489 by douglas
Dear Hisslink,

I'm not sure what is happening. Which Exact Joomla version are you using? 2.5 OR 3.1? In need to know in order to perform some tests locally.

Best regards,

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10 years 11 months ago #14490 by Hisslink
I'm using Joomla 3.1.1.
Could it be a security thing? I'm using an SSL certificate to secure private data.

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10 years 11 months ago #14491 by douglas
Dear Hisslink,

I've never had this problem with SSL. Are you using any other Security Extension such as Admin Tools or any Firewall app?

Is this site on a Windows or Linux server?
Are you using DSO, FCGI or suPHP as the PHP handler?
If you are usin FCGI OR suPHP the file permission should be 755.

Best regards,

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10 years 11 months ago #14492 by Hisslink
Hello Douglas, I'm not using any other security extension. The site is on a Linux server.
Is it helpful if I give you a username and password for the site?

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10 years 11 months ago #14493 by douglas
Dear Hisslink,

Are you using DSO, FCGI or suPHP as the PHP handler?
If you are using FCGI OR suPHP the file permission should be 755. This could cause the problem.

Please create a full backup (for safety reasons), then provide super administrator account. You can send the log in details to the Support -> Email form OR just reply to the forum notification email.

Best regards,

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