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13 years 6 months ago - 13 years 6 months ago #4284 by powerplay
we are using hostgator server for files but 1 and 1 host for emails
and email is not going thru forms
wht to do to fix dis issue

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13 years 6 months ago #4287 by douglas
Dear powerplay,

I usually recommend my users to set the mailer to SMTP in the Joomla Global configuration. This will also avoid many mail problems with unauthenticated emails. Some email programs sends unauthenticated emails directly to the SPAM folder, so your users will never get it.
Go to Global Configuration and set these options below accordingly to your server. If you are unsure how to do it, please contact your web host provider and he will be able to give you these informations.
Mailer: SMTP Server
SMTP Authentication:
SMTP Security:
SMTP Port:
SMTP Username:
SMTP Password:
SMTP Host:

If you have any further question, please do not hesitate to ask.

Best regards,

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13 years 6 months ago #4290 by powerplay
do i askd hostagator or 1 and 1 host for dese info

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13 years 6 months ago #4291 by douglas
Dear powerplay,

1 and 1 is your mail hosting provider, so you have to ask them.

Best regards,

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13 years 6 months ago #4292 by powerplay
they give me dese details ... its enough or do i ask smthing else

Outgoing Server (SMTP): smtp.1and1.com
SMTP port: 25 or 587
Outgoing server (SMTP) requires authentication (user name and password)
Optional: Secure SMTP encryption using TLS (using either port)

Account name/User name: Your full 1&1 e-mail address (Aresfdes.com)
Password: Your e-mail account's password (Ares1)

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13 years 6 months ago #4296 by douglas
Dear powerplay,

That's enough did you test it?
Go to Joomla back-end Site-> Global Configuration and set those options under the Server tab.

Best regards,

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13 years 6 months ago - 13 years 6 months ago #4297 by powerplay
still not working ..

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13 years 6 months ago #4298 by powerplay
and let me know SMTP Authentication shud be yes or no

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13 years 6 months ago #4299 by douglas
Dear powerplay,

That really depends on your server, most shared mail servers require authentication.

If it does not work, can you please provide Super Administrator access so I can test it?

Best regards,

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13 years 6 months ago #4300 by powerplay
do i post here or is dere any private messaGE SYSTEM

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13 years 6 months ago #4301 by douglas
Dear powerplay,

You can just reply to the forum email notification and I'll get it.

Cheers,

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