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× Ideal Store Locator Plugin (iStoreLocator) works with Google Maps API which allows your website visitors to easily locate stores/contacts on the map.

Product Page

This page can't load Google Maps correctly

5 years 7 months ago #24505 by tomatonetwork
Hi,

I've recently started to get the message "This page can't load Google Maps correctly, Do you own this website?" appear on the map. I know Google have made some changes to maps recently which has probably caused this, is a plugin update planned?

Thanks

Sam

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5 years 7 months ago - 5 years 7 months ago #24506 by support
Dear Sam,

Support is only provided to users with a valid subscription.

There's no subscription linked to your user account. Please either use an user account linked to your subscription or subscribe so we can provide support.

Also, please provide a direct link to your site, so we can take a look.

Thanks for understanding.

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5 years 7 months ago #24512 by tomatonetwork
Hi Douglas,

The plugin was purchased some years ago and I don't know what account was used. Does this mean we need to purchase it again?

This is the site www.purpleline.co.uk/find-retailers

Thanks

Sam

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5 years 7 months ago #24513 by support
Dear Sam,

I could not find any subscription linked to anyone @tomatonetwork nor @purpleline.co.uk.
Also, subscriptions are for a specific period, usually 6 months or 1 year. Since you mentioned it was purchased years ago, then you would need to subscribe again either way in order to get updates and support.

Thanks for understanding.

Best regards,

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5 years 7 months ago #24514 by tomatonetwork
I have purchased support.

Thanks

Sam

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5 years 7 months ago - 5 years 7 months ago #24515 by support
Dear Sam,

Thanks for your support.

Have you updated the plugin?

Also, there's the following error in the Browser's console:

Google Maps JavaScript API warning: NoApiKeys developers.google.com/maps/doc...ipt/error-messages#no-api-keys


Have you entered the Google Maps API key in the plugin options? This is now required by Google Maps. You can read more information here:
cloud.google.com/maps-platform

Best regards,

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