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× Ideal Store Locator Plugin (iStoreLocator) works with Google Maps API which allows your website visitors to easily locate stores/contacts on the map.

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Inconsistent behaviour on mobile and Safari

7 years 2 months ago #22883 by vlepape
Dear Support Team,

We are using your great extension on the website of my wife to help people finding therapists.

The plugin works as a charm under Google Chrome or Firefox on the Desktop version.
We are however facing problems with :
- the mobile version on our smartphones
- the desktop version on Safari

Could you please have a look and let me know if you have any idea explaining this behaviour ?

Here the link to the page : www.therapiebrevetrauma.com/in...1-29-14/chercher-un-therapeute

Thanks a lot !

Vincent

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7 years 2 months ago #22884 by vlepape
And I forgot to mention :
Joomla version 3.4.8
PHP 5.6.21
Hosted by OVH on a mutual server
iStoreLocator Plugin : I don't know how to check the version, I bought it around a year ago

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7 years 2 months ago #22885 by support
Greetings,

Your subscription has expired. Please renew your subscription, install the latest version and let us know if the problem persists.

Kind regards,

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7 years 1 month ago #22935 by vlepape
Dear Douglas,

thank you for your quick reply I didn't realize our subscription had expired.

I just renewed it and upgraded the plugin to the latest version.

I am facing the same issue as before.
You'll find attached some screenshots.

Could you please have a look ?


Attachments:

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7 years 1 month ago #22936 by support
Greetings,

I'm investigating the issue. So far I haven't been able to reproduce this issue locally. It is working correctly on my smartphone. The only thing I noticed is the warning regarding the missing API Key. Can you please add a Google Maps API key to the plugin options?
  1. Go to the Developers Console .
  2. Create or select a project.
  3. Click Continue to enable the API and any related services.
  4. On the Credentials page, get a Browser key (and set the API Credentials).
Note: If you have an existing Browser key, you may use that key.
Make sure to enable the following APIs:
Google Places API Web Service, Google Maps JavaScript API , Google Maps Geocoding API , Google Maps Directions API , Google Maps Distance Matrix API , Google Maps Geolocation API ;

Let me know if the problem persists after you add the API key.

Best regards,

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