Support Forum

Every time that you post a problem, PLEASE add the Joomla and the extension's versions and revisions (for example: Joomla 3.3.6, Contact Enhanced 3.3.5), PHP version and Server's Operating System. If you only manage only one site it is easier if you edit your profile and just add that information to your signature. Don't forget to add a detailed description of the problem. If possible, write down all steps to simulate the problem.

Before submitting a new post, PLEASE make sure you are running the latest version, test in different browsers (IE, FF, Chrome,..) and clear Joomla and browser's cache after every change you make.

Also, most questions are already answered in our FAQ and in iFAQ and Contact Enhanced documentation pages.

  1. Forum
  3. Ideal Joomla Extensions
  5. Component: iFAQ - Frequently Asked Questions
  7. Updating from 3.9.2 to 3.9.16 -- FAQs disappear
× Frequently Asked Questions using Joomla content articles. iFAQ (former MooFAQ) is a FAQ Component for Joomla!™ which uses jQuery and Bootstrap to load Joomla Articles in Accordion format.

Product Page | Documentation Page

Updating from 3.9.2 to 3.9.16 -- FAQs disappear

3 years 11 months ago #25498 by amheng5
When updating versions from 3.9.2 to 3.9.16 (yes, I'm running Joomla 3.9.18. all my faqs don't show. Not sure if there is a bug in the update. I had to revert back to 3.9.2 to see my faqs. I want to update but no luck. Anyone else had this problem?

Please Log in or Create an account to join the conversation.

3 years 11 months ago #25499 by support
Dear amheng5,

I could not reproduce this issue. Can you provide more information?
Which menu item type(s) are you using? I'll perform some more tests and try to reproduce this issue locally.
Have you tried to save your menu items and configuration after the upgrade?

Best regards,
Douglas Machado
iStoreLocator | iFAQ | Ideal Related Articles | Contact Enhanced

Please Log in or Create an account to join the conversation.

3 years 11 months ago #25500 by funfactor
Hello Amhang5, Hello Douglas,
I do have the same trouble... on different sites with Joomal. 3.9.18.
The items are gone after the update.
Menu item type is 'category'. Creating a new menu item doesn't help..
Thanks in advance
Ciao Ines

Please Log in or Create an account to join the conversation.

3 years 11 months ago #25501 by funfactor
Hello again,
I guess I found the solution myself... I forgot to enter the domain name in der list 'My downloads'.
Now everything seems to work fine.
Best wishes and have a good day!
Ciao Ines

Please Log in or Create an account to join the conversation.

3 years 11 months ago - 3 years 11 months ago #25502 by amheng5
Thanks for the suggestion funfactor. I did make sure I added the domain in question. However, this did not resolve my issues. I'm seeing the following red error message when installing 3.9.16

Warning : constant(): Couldn't find constant JPATH_ in [joomla_path]/libraries/src/Installer/Adapter/ModuleAdapter.php on line 214 Warning : constant(): Couldn't find constant JPATH_ in[joomla_path]/libraries/src/Installer/Adapter/ModuleAdapter.php on line 214 {"success":true,"message":null,"messages":{"message":["Installation of the package was successful."]},"data":{"redirect":"\/administrator\/index.php?option=com_installer&view=install"}}

Please Log in or Create an account to join the conversation.

3 years 11 months ago #25503 by support
Greetings,

I was able to reproduce this issue and fix it. I'm running a few more tests and I'll let you know when I release a new version.

Best regards,
Douglas Machado
iStoreLocator | iFAQ | Ideal Related Articles | Contact Enhanced

Please Log in or Create an account to join the conversation.

3 years 11 months ago #25505 by amheng5
Thank you. Also while you are working on this, I noticed that suddenly the word "Details" appears above every faq using version 3.9.2. I cant find where to hide/remove this word. See attached
screenshot.png
Attachments:

Please Log in or Create an account to join the conversation.

3 years 11 months ago #25510 by support
Dear amheng5,

I've released a new minor version that fixes the Installation error, the Missing FAQ and the "Details" word in the FAQ content.

Best regards,
Douglas Machado
iStoreLocator | iFAQ | Ideal Related Articles | Contact Enhanced

Please Log in or Create an account to join the conversation.

3 years 11 months ago #25514 by amheng5
Perfect! your fix worked. Thanks so much for your quick resolution.

Please Log in or Create an account to join the conversation.

  1. Forum
  3. Ideal Joomla Extensions
  5. Component: iFAQ - Frequently Asked Questions
  7. Updating from 3.9.2 to 3.9.16 -- FAQs disappear
Powered by Kunena Forum

Copyright © 2018 IdealExtensions.com. All Rights Reserved.

This site is not affiliated with or endorsed by the Joomla!™ Project. It is not supported or warranted by the Joomla!™ Project or Open Source Matters™. The Joomla!™ logo is used under a limited license granted by Open Source Matters™, the trademark holder in the United States and other countries.
We may collect your IP address and your browser's User Agent string while using our site for security reasons and deriving aggregate information (analytics). This information is retained for a minimum of 1 and a maximum of 24 months.
Feedback